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All our feeder insects come with a Live Arrival Guarantee. If they don't arrive in top condition please contact us, through phone or email, and we can send out a replacement or a refund, whichever you prefer.
All live arrival guarantee claims must provide photos to firstname.lastname@example.org. Please reach out to us within 24 hours of delivery, so we can fix things as fast as possible for you!
Our Customer Service team can get a bit backed up sometimes, please allow 48 business hours for a response via email. If you call and it goes to voicemail, please leave a message. Most likely all of our lines are full, and we will give you a call back as soon as possible!